https://www.allandla.com/contact daily 0.75 2024-07-09 https://www.allandla.com/illustration daily 0.75 2021-05-11 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605905376707-4UW3DV6J6EVFFV5GH0EG/0-1.jpg Illustration https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/d76606e7-1093-4365-a57f-4638adbde415/Lockdown_Loop.gif Illustration The Pandemic Loop https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605905387644-TF7MJF0358J44JWEVHJL/image-asset-1.jpg Illustration https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/07a43a31-84d3-4b49-9cd6-ce927ec7e019/Untitled_Artwork.gif Illustration https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605905387409-UVUGVJ2C3HNKD251P2L7/image-asset-1.png Illustration https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605905377014-IKR8QZRKGZHMFHQBAREI/0.jpg Illustration https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605905382959-6FJ3N1XKRX6SYCLT8ZCF/image-asset-4.jpg Illustration https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605905386102-9OY3CZE12WUH6T2O53ED/image-asset.jpg Illustration https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605905389513-SRJRP340H4MXI5DWMMZP/image-asset.png Illustration https://www.allandla.com/new-page daily 1.0 2024-07-19 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1ebb594a-410e-46a8-9f39-d483f04f1e46/wrk.jpg https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/b75c5553-14d7-4a00-a8ef-72e526bd38ed/5A0A9458.jpg https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606166629444-U5C2LJV0ZJH1UOFO7NV7/IMG_20190705_130817.jpg https://www.allandla.com/and-everything-else daily 0.75 2024-07-17 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/ad336a06-9757-4dc2-a8f4-1e1a879dab1a/bingo.jpg https://www.allandla.com/work daily 0.75 2024-05-02 https://www.allandla.com/work/hondapowerequiptment monthly 0.5 2020-11-26 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605802183308-LHLJGUTA3EHKSSPBG5ML/Frame+2.png Product Design - Honda Power Equiptment https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606342189562-O75ZQUOJOW1RKOYA35SS/Screen+Shot+2020-11-25+at+5.09.03+PM.png Product Design - Honda Power Equiptment https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605802377180-138G25RV571VQ4XQ40O8/honda-buy-now.gif Product Design - Honda Power Equiptment - A Simple Checkout It goes without saying that the customer checkout had to be as simple and frictionless as possible. We installed “Buy & Pickup” buttons for the available inventory on Honda’s existing corporate website. https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605802773886-JIOSDZB7YS0Y7EQ8T7L8/honda%2Border%2Bdashboard.png Product Design - Honda Power Equiptment https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605803646708-L56C0L4I41EBJZJ8WVTP/daterange.jpg Product Design - Honda Power Equiptment https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605796656069-5HVNYGE1FTDCREAKV6B7/honda-banner.jpg Product Design - Honda Power Equiptment https://www.allandla.com/work/ideal-me monthly 0.5 2020-11-26 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606342934014-ZRSNZPLSMPG4VZ4YQSZT/static1.squarespace-1.png Product Design - Ideal Me https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606342886830-LHHYTXGMFC91PVX6KSDG/static1.squarespace-1.jpg Product Design - Ideal Me https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606342907190-MRISQM5VD8KUIVQJLE0M/static1.squarespace.jpg Product Design - Ideal Me https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606343906984-TBXQRRQ8MDUKU7NQY3S4/idealme+desk.jpg Product Design - Ideal Me https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606344374671-J1R3O2CGCQKFDVNKWW70/OIH9WN1.jpg Product Design - Ideal Me https://www.allandla.com/work/hyundai monthly 0.5 2020-11-26 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605759540813-MHZNMIDOM705HX5EZVEE/shutterstock_648907024.jpg Product Design - Hyundai Express Shopping - Car Buyer: - Needs to complete a purchase soon. - She is well passed the research stage and knows what her budget can afford her. - She has decided what make and model she wants, but can still be pursuaded to change her mind. - If she can get to a price she is happy with, she will complete the purchase. https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605759515661-STVC40X4PPTOMCMMPZ3Y/shopper.jpg Product Design - Hyundai Express Shopping - Car Shopper: - Still in the research phase of the journey - 3-6 months away from making a purchase. - Unwilling to speak to a salesperson. - Has already begun thinking of his next vehicle and has a couple of brands and models in mind. https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605764744714-DF5JR337JC7PHYZN1AFQ/HES.png Product Design - Hyundai Express Shopping - Solution: Create online tools to help facilitate parts of this long journey. For Hyundai, their dealership network would be a key partner in making the program a success. We still wanted to drive customers to their stores, but also wanted to bring them valuable customers who were ready to buy and were well passed the browsing stage. To uncover this segment of consumers there were key stages of commitment that we would have to uncover from our customer users in order to qualify them as a buyer. 1 - A saved vehicle 2 - A trade in opportunity 3 - An application for Credit. To qualify a good lead one of the three should be present, but having all of them would equal to a “buyer” and would show dealers just how valuable the customers coming from our portal were. https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605757877144-CAKYBKKSJR8RJQNE0FLB/b%2Bp-macbook.jpg Product Design - Hyundai Express Shopping - “I like picking the different colour options. Customizing the car is the fun part.” Our customer research uncovered that configuring a car is one of the more enjoyable parts of the car buying journey. This is the part of the process that involves some excitement and lets people explore the possibilities for their coming purchase. https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606406470109-634QJ4UHPGIANODCIC2L/Screen+Shot+2020-11-26+at+11.00.20+AM.png Product Design - Hyundai Express Shopping https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605763296694-NS9RQUSK0QZYD155JNG1/trade-in.png Product Design - Hyundai Express Shopping https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605805966592-UZ4R0VWYDO1O9ZF83YXR/Screen+Shot+2020-11-19+at+12.31.09+AM.png Product Design - Hyundai Express Shopping https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605806011509-BIDPU74H0595G1E62HMO/Applicant+Information%402x.png Product Design - Hyundai Express Shopping https://www.allandla.com/work/gene monthly 0.5 2020-11-26 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605558731087-C7IZ2MC00N22C2FY59QL/multi+device.jpg Product Design - Genesis At Home https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605804533738-QXX7JAPJIT9874SUZB5V/Car+buyer+%2B+Car+seller+%282%29.png Product Design - Genesis At Home https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605554038773-PY1LEDP4QX0MZMJW1AWN/GENE-Productimages1.jpg Product Design - Genesis At Home https://www.allandla.com/work/pin monthly 0.5 2020-11-30 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605565475044-5EAVWXUWWDGN8D11UXJH/sales-mentoring.jpg Product Design - Payment Insights - Main user target - Automotive Finance rep working for a major Canadian Lender. Our proto persona was Kevin. He’s been working for 2-3 years as a financing rep for BMO. Kevin’s job is to convince dealerships to use BMO as their main financing partner. Usually the dealerships will use their parent manufacturer’s lending wing (The Captive) as their default provider. Kevin wants to switch them over to BMO. https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605566682427-SH96DNSWY75YPO88WYK1/PIN.jpg Product Design - Payment Insights https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605634052994-EI7SGJNC2WO15YUUYF58/Payment+Insights.png Product Design - Payment Insights https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605645135795-MPSOH5PC6EJ95ZD6CW22/PIN-dashboard.gif Product Design - Payment Insights https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605643134260-MAZWADGCY4UCY43SWE44/auto-report.gif Product Design - Payment Insights https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605643222878-4HI6KQY087HHT7UYDG14/MockUp_4.jpg Product Design - Payment Insights https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605645885855-XQ54EK24A2RLK7Y8GEUC/pin-logos.png Product Design - Payment Insights https://www.allandla.com/work/tembostatus monthly 0.5 2020-11-25 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605658679922-TUE1JZFRCW1KLLRVCBIK/status+mobile-employees.jpg Product Design - TemboStatus https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605658773364-46Z1L9HX3HZA2VS6HUB8/status+mobile-HR.jpg Product Design - TemboStatus https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605658955005-4MRGINCKM8KI8I2WLQHU/TemboStatus.png Product Design - TemboStatus https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605656305916-6A99Z2119365QXNXIQ7X/Status+widgets.jpg Product Design - TemboStatus https://www.allandla.com/work/temboideas monthly 0.5 2020-11-25 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605660113355-MKUZLZGC0R5UXX2ZPWV2/sparkplug_01.png Product Design - Tembosocial Ideas https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605660586154-ANEA246T7RWA5TE1IG4Q/sparkplug_02.jpg Product Design - Tembosocial Ideas - Create a shared and active space to converse and collaborate across the entire company. https://www.allandla.com/work/pip-squeaks monthly 0.5 2020-11-25 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605901079389-81WF4GAVL7RBV2QHA3IL/ipad-mockup3.jpg Product Design - Pip Squeaks https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605896361467-Z05P8DSUNE1ML9YOUPEF/MacBook+-+1.png Product Design - Pip Squeaks https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605900807132-3FBKKE72IT343QZJRYA0/PMG.1.GYM_Waltham_floor_hiding___Burt_Granofsky_EDC.jpg Product Design - Pip Squeaks https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605902095826-W9JOILQRGXXQSHPUFSVP/puzzle-pieces.jpg Product Design - Pip Squeaks https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605896410145-JXOJZU2IHTOQY7351008/MacBook+-+2.png Product Design - Pip Squeaks https://www.allandla.com/work/rbc-someday monthly 0.5 2024-06-03 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605808291916-88VE7YFGKIYSYKM3Q4A4/image-asset-1.jpg Product Design - RBC Someday https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605808268560-GNMEFFOFXXN48603PP3F/image-asset-2.jpg Product Design - RBC Someday https://www.allandla.com/work/bluewater monthly 0.5 2020-11-25 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605744721785-4JYB2XY3ASFOI5N8FMS4/image-asset-2.jpg Product Design - RBC Bluewater Day https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1605744673215-XIDD89YSAK6ISXMEJW5R/image-asset-1.jpg Product Design - RBC Bluewater Day https://www.allandla.com/work/rapid-delivery monthly 0.5 2023-03-31 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/e6e1c7c6-79df-4120-b5f8-ac77323ebd72/pcxrd_stacked_rgb_red_en.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/c725efca-3953-405f-9d1d-c378efd20576/image+1.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/a2601490-2ac7-45ba-91ed-6da545314720/when+are+they%3F.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/69780779-6071-4799-a099-d46d4722f548/planned.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/948261c3-f9ae-4ab4-9a7d-8561a92ac2f9/unplanned.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/8ecb2e29-cf54-4856-9e85-5f8cb89fd10b/when+are+they.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/6a746517-924f-4b2a-916f-3e9d063e0147/simplified.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/6c3ae8f6-d9d6-4abf-a4e0-26c1d418a500/full.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/53db7955-7869-4617-8e68-7f1f2ac46ebe/pcx-dd.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/fce4f4c1-8007-44fe-9668-d7da37310f8c/flow.001.jpg https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/7b280706-54aa-4cec-beaa-634175c9a0a1/image+3.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/5b7d7cff-3dd0-4426-bd91-455cb33d2408/addresscapture.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1277601b-5779-48d8-a523-1c9095d08fab/floating+checkout.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/09d577db-d99b-40f0-a746-b8b30031a3f0/order+tracking.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/57cadbff-18bc-46fb-a562-66b11c0683cf/%F0%9F%A5%87.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/5ece52d4-6a88-469c-9dc0-8efd290feb5e/%F0%9F%92%A1.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/d689466c-f502-48b6-80b2-5ef427b08d1e/pin.png https://www.allandla.com/work/pc-express-pass monthly 0.5 2024-04-29 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/9c32e1b2-5b2c-403b-a029-9279bd442580/pcxpass_stacked_rgb_red_en.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/37197533-6169-46d4-892d-073ce8daa5de/barriers-to-entry.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/bd6857c9-23de-4993-a396-24253d592fe5/20221025_145553+1.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/f9c09af3-914f-4250-bcbc-9ee1352bd676/people.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/5a30bf25-9cdf-4af9-bdac-3b3cf8694e05/Screenshot+2024-05-01+at+4.32.45+PM.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/324cbf6b-4cb5-438d-9cf9-5a92afc73443/Group+20407.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/56d2277a-0a76-4875-bbeb-eac95e3058ec/Forced+pop-up.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/655ac2e9-0d7d-4449-94e0-381c2c028c63/simple-flow.png https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/14869599-0efd-4d30-a0fb-4bcfda2fa8e4/Cart+Column+Right.png https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Product Design - PC Express Pass https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg Product Design - PC Express Pass https://www.allandla.com/initiatives daily 0.75 2024-07-19 https://www.allandla.com/initiatives/strategy-crafting monthly 0.5 2024-07-19 https://www.allandla.com/initiatives/starting-a-design-system monthly 0.5 2020-12-01 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606243013642-MY388ULTH7SDDE809G4W/Screen%2BShot%2B2020-03-12%2Bat%2B9.09.30%2BPM.png Design initiatives - Starting a design system https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606242995043-GBYWXMBIBN7AYDTV7QQX/Design%2BInconsistency%2B%281%29.jpg Design initiatives - Starting a design system https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606248353556-V9B2BGTA60K4WGWVA977/BS2.1.png Design initiatives - Starting a design system https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606321072147-O7UAY8ZZV9WWTBV8ORUO/screencapture-zeroheight-645d272fc-p-9087e7-colors-2020-11-25-11_07_39.png Design initiatives - Starting a design system https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606322735151-UR325N4NA3VVSW93XY96/Group+6.png Design initiatives - Starting a design system https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606324201334-6FDYMEV4Y3SFS6V0LO4L/buttons.gif Design initiatives - Starting a design system https://www.allandla.com/initiatives/teambuilding monthly 0.5 2020-12-10 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606191491267-QHGZ9ANSNFS9903LXLCA/iuliia%27s+shape+%281%29.png Design initiatives - Building a Design Team https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606191525947-2Z7XV55S5Q4P5EYAI8BX/Group+3+%281%29.png Design initiatives - Building a Design Team https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606191469954-81W1M1EH1UJSOYPAIWVJ/Ink%27s+shape+%281%29.png Design initiatives - Building a Design Team https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606189903995-AL5FH7ZE0YW2ZLBDK6JD/Master+List.png Design initiatives - Building a Design Team - Our baseline and complimentary skills as decided by the team. Although we shared many of the same competencies no individual is exactly the same. It was the differences that I hoped would bring us closer as a team, and give us all a chance to learn from eachother. https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606189775501-HGZ7IFCSSUWJ9Z1T4DBD/Group+3.png Design initiatives - Building a Design Team https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606191452308-VZHNWRU9CPOTIFKCET4F/image-asset.png Design initiatives - Building a Design Team https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606192440938-TE6334VSG55SSCDABGAL/team+shape.png Design initiatives - Building a Design Team - The Team Shape. Combining all of the individual shapes into a single form began to reveal the teams strengths and gaps. Using that team shape I can see what areas the team lacks in, and gave individuals the opportunity to grow into those areas. Or if there is no interest, I would look to bring in the next designers with skills in those areas that we lack. This gave people an opportunity to learn from one another, the goal was not to build an echo chamber, but a well rounded group that complimented eachother. Growth plans. People development can take months to come to fruition and it’s tough to chart out an accurate growth plan for individuals. But getting to know your teammates at a personal level is important, it let’s you see what their long term goals are and gives you an understanding of what resources you should be making available to them, and what types of projects they should be getting assigned to. Pairing designers with offsetting skills also helped the team grow closer, and allowed for a cross pollination of hard and soft skills. https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606193464211-LYPU6HX6ZI8E1YB4LKDF/Screen+Shot+2020-11-23+at+11.47.53+PM.png Design initiatives - Building a Design Team https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606193640155-TK3F7N3D59N6FLTHIBUR/Screen+Shot+2020-11-23+at+11.52.35+PM.png Design initiatives - Building a Design Team https://www.allandla.com/initiatives/project-one-gl6r9 monthly 0.5 2020-11-23 https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606146012890-D0CO63PZC9LTNTEWXV9E/IMG_20181217_140120.jpg Design initiatives - Implementing Research - How might we, begin to bring research into the delivery cycle? https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606149133563-35H2TBXDJNPSTKLU1JIL/IMG_20181217_140155.jpg Design initiatives - Implementing Research - Draw the map, when does the journey end, where does it begin, who is involved and where do the touchpoints meet. https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606164546345-JFAOJ75OS8PN4L6HZTXR/kiosk2text.jpg Design initiatives - Implementing Research https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606164236357-XCPM4NKKFYG5OR8VE9UD/IMG_20190705_130817.jpg Design initiatives - Implementing Research https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606165163876-UNBRAHMJVGV4Z1BTLCZ7/IMG_20181214_092713.jpg Design initiatives - Implementing Research https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606165493657-QJQIW3VD1YIK7B8UJEDU/dealersync.gif Design initiatives - Implementing Research https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606165566194-1QH6767UEH7O4WTJ3ONG/timeline-iphone.png Design initiatives - Implementing Research https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606166629444-U5C2LJV0ZJH1UOFO7NV7/IMG_20190705_130817.jpg Design initiatives - Implementing Research - Day 5 - Testing and feedback As a team we watched the tests in real time and collectively captured notes. Once the testing sessions were complete, we compared notes to see where our prototype fell flat, where our areas of success were, and what future improvement ideas came from the testing interviews. We would take these insights with us, as we looked to design solutions for real implementation. https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606162519974-TR0C0E3XTXSTW60T4TCR/Sprint+Map+-+black.png Design initiatives - Implementing Research The mapping excercise uncovered a lot of unknowns for the design team. After interviewing several hand picked experts, we discoverd that the car buying process within a typical dealership had more than just 2 personas. What actualy exists is a team of sales proffessionals and department managers who were a part of a successful sale. https://images.squarespace-cdn.com/content/v1/5fb2c962a6e4af6b390033f5/1606162541268-45PME8UM83RZVE2LTF7E/Sprint+Map+%281%29.png Design initiatives - Implementing Research After writing down various "How Might We" notes and questions, the team voted and agreed that the interaction we wanted to focus on was the in-store experience.